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Stripe-native NPS for early-stage SaaS

Ask before they cancel — not before you remember to.

Every other NPS tool surveys on a calendar. Detractr fires on Stripe billing events — 30 days after first payment, a week before renewal — and pages you the moment a paying customer scores low.

See how it works
Read-only Stripe connection. Flat rate, no response caps, ever.
Backfill preview340 customers

212 qualify for a survey today

#customer-alerts
D

Detractor alert — Jordan Cole ($340 MRR) scored 4/10: "support took a week to reply."

Everyone else

—   Surveys every 90 days, regardless of what's happening in the account

—   Charges more as your response volume grows

—   Finds out a paying customer is unhappy whenever someone opens the dashboard

Detractr

Fires 30 days after first payment, and 7 days before renewal

Flat rate — unlimited contacts, unlimited responses, ever

A Slack alert the moment a paying customer lands in the detractor band

Four steps, then it runs itself

No trial, no CSV import, no dashboard you have to remember to check.

01

Connect Stripe

Read-only access. We never touch a charge or payout.

02

See your backfill preview

Know exactly how many customers qualify today.

03

Arm a program

Set the moment, write the question, and let it run.

04

Get the alert

A detractor response reaches Slack in seconds.

NPS score42▲ 6 · 90d
18% detractor27% passive55% promoter
Detractors queue · sorted by MRR
Jordan Cole$340/mo4
Priya Nair$210/mo3
Marcus Webb$89/mo6
The reason this exists

A paying customer scores 4 and writes
"support took a week to reply."

Within seconds, a Slack message arrives: who they are, what they pay, what they said, and a link straight to their Stripe customer page. You email them that afternoon. Every other screen in this product exists to lead to that message.

Two plans. No trial. No caps.

Tiers differ by capability, never by volume.

Starter

$19/mo

For founders building their first feedback loop.

  • 1 Stripe connection
  • 1 active NPS program
  • Unlimited contacts & responses
  • Custom sending domain
  • Slack + email alerts
Join the waitlist
For agencies

Team

$39/mo

For teams that want every account covered.

  • Up to 10 Stripe connections
  • Multiple active programs
  • Unlimited contacts & responses
  • Custom sending domain
  • CSV export + weekly digest
Join the waitlist

Switch to annual for 20% off. Nothing sends until you add a card — and nothing sends for free.

Be first in line for
early access

We're opening Detractr a few people at a time. Join the waitlist and we'll confirm your spot by email.